1. TERMS AND COSTS OF CANCELLATION / TERMINATION

If the traveller(s) registered on the trip are obliged to cancel their participation in the trip, they must inform their insurer and, the person who made the registration for the trip must inform "India with Mathew" by any written means to have an acknowledgement of receipt, as soon as the event giving rise to the cancellation occurs: the date of issue of the written notice will be used as the cancellation date for invoicing the cancellation fees. We would like to draw your attention to the following on the fact that the insurer assesses, on the basis of the documents communicated directly to it by its insured, the date of the event giving rise to the decision to cancel the trip in order to agree to reimburse the cancellation costs. The insurance premium, registration fees, visa fees (application fees and visa fees) are not refundable by "India with Mathew" or by the insurer. Depending on the services provided for your trip and in order to take into account the constraints imposed by our service providers, in the event of cancellation by you before departure, we may apply either a cancellation fee based on our actual costs justified on the date of your cancellation, or the cancellation fee schedule specified in 1.1 and 1.2 below. Unless otherwise specified, the scale provided for in 1.1 and 1.2 below shall be applied.

1.1. Total cancellation fee schedule

1.2 Partial cancellation fees

If one or more travellers registered on the same trip cancel their participation in a trip maintained for the other participants: - For personal services (not shared): the above cancellation fees (1.1) will be calculated for the traveller(s) who cancels on the price of the services (air tickets...) not consumed during the trip on the date of cancellation, - For shared benefits: a fee equal to 100%, regardless of the cancellation date, will be charged to the participant(s) who cancels on their share of the shared benefits of the trip, - When several travellers have registered on the same file and one of them cancels his trip, the cancellation fee is deducted from the sums collected by "India with Mathew" for this file, regardless of who made the payment. In the event of cancellation, for any reason whatsoever, costs outside the trip subscribed to "India with Mathew" and incurred by the traveller(s), such as travel expenses to the place of departure of the trip and return home, costs of obtaining visas, travel documents, vaccination expenses may not be reimbursed.